At EA Farm Resort, we aim to make your reservation experience as smooth and transparent as possible. Please review our detailed Booking and Cancellation Policy below before making your reservation.

1. Booking Policy

A. Reservation & Confirmation

• Booking Methods: Reservations can be made online via our official website, by phone, or in person at our front desk.

• Deposit Requirement: To secure your reservation, a minimum down payment of 50% of the total booking cost (or full payment for single-night/day tour bookings) is required upon reservation.

• Confirmation Receipt: Your booking is only guaranteed once we send an official Booking Confirmation Email/Voucher along with a proof of payment receipt.

• Remaining Balance: Any remaining balance must be settled upon check-in at the resort via Cash, GCash, Maya, or major Credit/Debit Cards.

B. Occupancy & Additional Guests

• Standard Occupancy: Room rates apply to the maximum standard capacity assigned to each room category:

  • Master Suite: 2 to 4 Guests

  • Double Queen Bedroom: 4 Guests

  • Bunker 1: Up to 8 Guests

  • Bunker 2: Up to 8 Guests

• Extra Person Fee: Additional guests beyond standard occupancy will incur a fee of ₱500 to ₱800 per head per night (includes extra bed/mattress and amenities).

• Children Policy: Children aged 5 and under stay for free using existing bedding (maximum of 2 children per room).

2. Cancellation Policy

We understand that travel plans can change unexpectedly. Cancellations are processed according to the timeline below:

Cancellation Period	Refund Eligibility
14 or more days before check-in	100% Refund (minus a 5% administrative/processing fee)
7 to 13 days before check-in	50% Refund of total booking amount OR Free Rebooking
3 to 6 days before check-in	No Cash Refund; Rebooking allowed with a 20% rebooking fee
Less than 72 hours before check-in	Non-refundable & Non-rebookable (Full payment forfeited)
No-Show	Non-refundable (Reservation cancelled automatically)

3. Rebooking & Date Modifications

• Advance Notice: Requests to modify stay dates must be submitted in writing (via email or official messaging) at least 7 days prior to your original check-in date.

• Availability & Seasonal Rates: Rebooking is subject to room availability. If the new stay dates fall during a peak season or holiday, the guest is responsible for paying any rate difference.

• Validity Period: Approved rebooking credits must be used within 6 months from the original booking date.

4. No-Show & Early Departure Policy

• No-Show: If you fail to check in on your scheduled date without prior notice, your reservation will be released by 8:00 AM the following day, and all payments made will be non-refundable.

• Early Check-out: If you choose to depart earlier than your reserved check-out date, unused nights will not be refunded or credited for future stays.

5. Force Majeure & Resort Cancellations

In the event of extreme weather conditions (e.g., severe typhoons, flooding), natural disasters, government travel restrictions, or unexpected resort operational emergencies beyond reasonable control:

• Safety First: EA Farm Resort reserves the right to cancel or reschedule bookings for guest safety.

• Guest Options: Affected guests will be offered the choice between:

  1. Full 100% Rebooking Credit valid for up to 1 year with no additional penalty fees.

  2. Full Refund of payments made for the booking.

6. Security & Incidental Deposit

• A refundable Incidental Security Deposit (e.g., ₱1,000–₱2,000 per room) may be collected upon check-in.

• This deposit will be refunded in full upon check-out after a physical room inspection confirms no damages, missing items, or unpaid resort fees.

7. Contact for Cancellations & Inquiries

To request a cancellation, rebooking, or refund, please reach out directly to our reservations team:

• EA Farm Resort

• Email: privacy@eafarmresort.com

• Phone: 0906 299 1422

• Address: Maligaya, Brgy. San Juan, Mexico, Philippines, 2021